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ROBAT says account is already in use

If you get an error with any of these messages:

 

  • Too many people are using your account right now.
  • Your ROBAT account is in use on another device.
  • Your ROBAT account is in use on too many devices.

 

It means the maximum number of devices allowed to watch at the same time using your ROBAT account has been reached. Your ROBAT plan determines how many devices are allowed to watch at the same time using your account.

 

To fix the problem:

  • On a different device using your account, stop playing ROBAT or close the ROBAT app. If you don’t know which devices on your account might be playing ROBAT at the same time, you can check which devices recently watched.

 

| Note:  After stopping ROBAT on a different device, you may need to wait 5-10 minutes before you can watch on your device.

 

  • Or upgrade your ROBAT plan to allow more devices to watch at the same time.

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