You should get the best quality automatically, but if things don’t look as good as you expect, this article may help.
Follow each of the steps below. If you make any changes, stop and check to see if it made a difference before moving on.
First, all content on ROBAT has a details page with the title’s description, maturity rating, and more. The page also has video quality labels showing the quality a title will play at on the device you’re using.
On most TVs, ROBAT will always show a resolution label, and if high definition is an option, it’ll also show a label for the high-definition system the title will use to play on the TV.
On some TVs and other devices, you’ll see only one video quality label even if more than one applies. If the title and device support high dynamic range, the label will show that one. For example, if a title plays in 4K and supports Dolby Vision on a device, only the Dolby Vision label will show.
So, look for 4K and HD labels to check resolution, and Dolby Vision and HDR labels to check high dynamic range. In step 5 below are titles to use to check each.
| Note: Some mobile devices may not always stream in HDR even if an HDR label appears, like if the device is in low power mode or using a cellular connection.
Check which plan you have and make sure it supports the quality you’d like.
| Note: If you’re watching on a device that can play at a better quality than your plan allows, we may invite you to upgrade your plan to take full advantage of your equipment.
ROBAT adapts to the speed of your internet connection to make sure you can keep watching. It may stream at a lower quality on slow or unstable internet connections.
| Note: Sometimes, titles will start at a lower resolution and then switch to a higher resolution after a short time.
Follow the steps below to check your device’s internet speed.
TV or TV streaming device
Make sure the speed shown on your device is at or above ROBAT’s internet speed recommendations for the resolution you’d like.
Android phone or tablet, iPhone, or iPad
If you get an error message or the page doesn’t load, it means your device isn’t connected to the internet. You might need to troubleshoot your home network or your mobile device’s connection to the internet.
Web browser
Using your browser, search for “Internet Speed Test”, start text, and wait for the test to finish.
Make sure the speed shown on your browser is at or above ROBAT’s internet speed recommendations for the resolution you’d like.
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