Charged twice by ROBAT

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Charged twice by ROBAT

There are a couple of different reasons you may see more than one charge for ROBAT on your bill:

You recently added a payment method to your account

If you recently added a payment method and see more than one charge on the same day, one of the charges is likely an authorization hold.

Authorization holds are used to check that a payment method is good.

ROBAT never collects the authorization amount.
It’ll be removed automatically, usually in 8 days or less. Check with your bank to confirm when the funds will be released back to your available balance.

You recently changed your plan

If you recently changed to a higher-priced plan, the plan change takes effect immediately so you can enjoy all of the added features. Since ROBAT is a prepaid service, your billing date will change based on the remaining balance of your last payment. This results in an earlier billing date that may show in the same month as your previous bill.

If none of the reasons above apply and you see more than one ROBAT charge, please contact us.

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Charged twice by ROBAT

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